Session type:

Workshop

Presented by:

Kate Every

Mastek

Session time:

08 Jun 11:15 12:45

Session duration:

90 minutes

About the session

People who have experienced trauma are all around us: our team members, our users and perhaps even ourselves.

Researching with users, we risk triggering past trauma, or even inadvertently creating fresh trauma. Yet many of us are ill-equipped to deal with this complexity in our roles. 

This session covers:

  • Key principles of trauma-informed design
  • Facilitated discussion around trauma-informed practice, and why we fall short
  • Group activity to design ways of bringing trauma-informed principles into our work, resulting in a co-created ‘Trauma-informed Charter’

Audience:
This session is aimed at practitioners with experience of researching with users, or designing products or services for users. This is not limited to user researchers, or people with “design” in their job title.

Themes: 
Design Ethics, Inclusive Design, Trauma-Informed Design And Research, Systems Thinking, Service Design, User Research, Failure

About the speaker(s)