Session type:

Case Study

Presented by:

Duncan Stephen

The University of Edinburgh

Session duration:

60 minutes

About the session

Research had shown us that University of Edinburgh students were frustrated by inconsistencies between different courses in their virtual learning environment. So we embarked on a programme of user research with students. However, for most of our findings about students, we found that something about staff was driving that experience. By adopting a service design approach, we have built a stronger understanding of this complex ecosystem of interactions, leaving us better placed to improve the student experience.

Conference Themes: Education, Service Design

About the speaker(s)