Session type:

Case Study

Presented by:

Emma Howell

cxpartners

Lisa Johnson

Women's Aid

Session duration:

60 minutes

About the session

Domestic violence affects over a million women a year in England and Wales. Crippling sector cuts and shifts in the way that women feel safe accessing support means that a phone line for help is not always appropriate. Women’s Aid responded to this by developing a live chat service.

We’ll share how we supported them through this journey - how we tested our ideas, managed research with survivors, prepared them for supporting the service and the data from the live pilot.

Conference Themes: Research, Chatbots

About the speaker(s)