Session type:


Presented by:

Anne Dhir


Session time:

09 Jun 11:15 12:00

Session duration:

45 minutes

About the session

UX designers focus on creating services, and we need to pay equal attention to decommissioning them. Thinking about how we end services, products or features will help us make them more effective, efficient, sustainable, and adaptable. 

This talk builds on existing research. It explores the experiences of people who have closed services in health, government, banking, retail and energy to answer the question: “What does the design process need to learn from closures in order to create better services in the first place?”. It looks at both emergencies and planned closures, sharing lessons learned to improve the design process.

SD, Controversial, Sustainability, Scaling Agile

About the speaker(s)