The circle of life: lessons learned from killing services

Session type:

Talk

Presented by:

Anne Dhir

SPARCK

Session time:

09 Jun 11:15 — 12:00

Session duration:

45 minutes

PDF Slides ~ 3.95MB

About the session

UX designers focus on creating services, and we need to pay equal attention to decommissioning them. Thinking about how we end services, products or features will help us make them more effective, efficient, sustainable, and adaptable.

This talk builds on existing research. It explores the experiences of people who have closed services in health, government, banking, retail and energy to answer the question: “What does the design process need to learn from closures in order to create better services in the first place?”. It looks at both emergencies and planned closures, sharing lessons learned to improve the design process.

Themes:
SD, Controversial, Sustainability, Scaling Agile

About the speaker(s)

Anne Dhir

Anne is a designer and creative strategist with SPARCK. She is passionate about achieving sustainable growth by tackling complex systems, whilst carefully balancing the interests of organisations, customers, staff, and the planet. She helps organisations find the path from intention to delivery and learn to design for themselves.

She is a ‘design magpie’, sharing insights across sectors and pushing the boundaries of design by learning from other disciplines. Over the course of her career, she has created dozens of services, but only recently did she get the opportunity to work on closing a service. She is incorporating the lessons learned into her design practice.

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