Session type:


Presented by:

Andy Dykes

Tesco Bank

Charlotte Cooper

Tesco Bank

Session time:

07 Jun 15:30 16:30

Session duration:

60 minutes

About the session

Digital services have the potential to make our society more inclusive than ever — enabling everyone to be independent.

At Tesco Bank, we’ve been on a journey to help our colleagues feel confident they can design experiences and propositions that support customers' vulnerabilities and accessibility needs. 

We’ll take you through the journey we’ve been on; introducing you to our research into vulnerability, our toolkit and framework that enables inclusive practices and the challenges we’ve experienced along the way.

Inclusivity, A11y, Accessibility, Culture, Ethics, Design Process

About the speaker(s)