Session type:

Talk

Presented by:

Andy Dykes

Tesco Bank

Charlotte Cooper

Tesco Bank

Session time:

07 Jun 15:30 16:30

Session duration:

60 minutes

About the session

Digital services have the potential to make our society more inclusive than ever — enabling everyone to be independent.

At Tesco Bank, we’ve been on a journey to help our colleagues feel confident they can design experiences and propositions that support customers' vulnerabilities and accessibility needs. 

We’ll take you through the journey we’ve been on; introducing you to our research into vulnerability, our toolkit and framework that enables inclusive practices and the challenges we’ve experienced along the way.

Themes:
Inclusivity, A11y, Accessibility, Culture, Ethics, Design Process

About the speaker(s)