30 May 12:30 — 13:15
About the session
This talk will demonstrate how Alex’s team worked with NHS England (and partners) to design a public access, online, self-order, home testing service - a key component in solving a population-level healthcare problem.
Taking a user-centred, service design approach, we ensured the needs of primary risk groups were placed at the heart of the resulting design and informed collaboration across a range of partners, critical in delivering an effective service and treatment pathways, aiming to hit the government's 2025 Hepatitis C elimination goal.
- An inclusive design approach to research methodology
- How service blueprinting ensures the whole service journey is considered
- Using evidenced-based influence to build the right thing
- Insights into rapid prototyping, in accordance with strict NHS style guide
Lean qualitative research, Research/design Ops, Co-design and participatory design, Working with others, Measurability and metrics, Research for product value, Inclusivity and accessibility, Service Design/Blueprinting