How to design content for people in crisis

When we're in crisis, we understand information differently. Our brains prioritise the immediate need over critical thought, emotional regulation and solving problems. It can happen during an urgent or stressful event, and we can experience it long after the event. 

This talk demonstrates how we can design content to be more understandable for a person experiencing stress or trauma.

The talk includes examples from healthcare design and communication in violent conflict. 

Participant Takeaways: 

• Basic knowledge of the way people understand content during a crisis
• Content principles when designing for people in crisis mode
• Practical ways to remove ambiguity from content
• Practical ways to make content more directive

Themes:
Content Design, Stress, Trauma, Accessibility