Connecting the dots - measuring the value of service design

That messy, scribbly phase at the start of the design thinking process is where you will often find service designers establishing connections and making sense of complexity to create shared organisational understanding.

So if much of the work of service design is to educate and empower others in the organisation to do great work, how do we measure the value this creates?

This interactive talk will walk you through various approaches Jason has experimented with to measure the value of service design throughout his career.

Participant Takeaways:

• Building a Service Design team in a fast-growing company
• Different ways to measure the value of service design beyond producing maps
• Liberating structures, a set of facilitation tools that encourage open, inclusive and engaged collaborative workshops for innovation and productivity

This session has:
A session number cap: 40 participants

Themes:
ROI, Service Design, Design Value, Collaboration, Facilitation, Strategy, Liberating Structures