About this Case Study
Ever considered switching your laptop to read-only access? Such a notion is easily dismissed by most. It would remove all the added benefits that a computer brings. However, for circa 2000 prisoners, that is exactly what we have done: provided laptops with read-only access.
This research project set out to investigate the impact of not having access to in-cell digital word processing tools on prisoners. Conducting research in prison requires operating in a hostile environment with vulnerable users. This case study is about how we did it and what we found.
About the Speaker
I am a user researcher at the Ministry of Justice. I predominantly work on digital service development for prisoners in the prison environment. I spend the majority of my time up and down the country moving through the prison estate conducting research in prison, with prisoners and those that work with them.
I have a master's degree in the social science of the internet from the Oxford Internet Institute and as a digital ethnographer, I'm insatiably curious and constantly baffled by the complexity and often ineffectuality of systems I encounter. Digital is the future but should not necessarily be the default answer.