12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Sam Groves

Ministry of Justice

About this Case Study

Designing digital services to meet users' needs is rarely simple. But when the users are vulnerable victims of sexual violence and abuse with complex emotional needs, the challenges and the responsibility to get it right can feel overwhelming.

In this session, I will share my experience of building services and products for vulnerable victims of crime, with a specific focus on the challenges I have encountered in undertaking user research with this hard-to-reach group.

About the Speaker

I am a currently a senior user researcher with the Ministry of Justice, working at the Criminal Injuries Compensation Authority in Glasgow.

For the last 10 years, I have worked for a range of public sector organisations championing user-centred design and influencing behaviour change to make things better for users.


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