About this Case Study
This session discusses a rarely addressed, yet crucial, topic: the importance of looking after the well-being of project teams, in particular when they work closely with users, tackle sensitive topics or work in difficult circumstances. We can’t design future experiences at the cost of present ones. Drawing on insights from other disciplines, the session proposes practical ways to look after our teams to reduce stress and trauma.
About the Speaker
Anne is a project director at Snook. She is an enabler with a passion for empowering people to achieve their ambitions. With a background in business and data, Anne is keen to use service design to implement solutions that work well for users and are sustainable for staff and organisations.