12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:
Case Study

Session duration:
60 minutes

Presented by:

Emma Howell


About this Case Study

Talk to Frank is a service that provides drug information to young adults. We were asked to redesign it by exploring their needs when looking for information about illegal drugs.

We faced some unique challenges; we needed to talk to young adults about their illegal drug taking behaviour. And we needed the design not to be recognisable as a government service. We'll talk about how we approached the research and made our designs as inclusive and accessible as we could.

About the Speaker

Emma has 12 years of research experience, starting in academia before finding her way to crafting lovely digital stuff. She has a mixed bag of research experience. Her fave bits of research include:

- exploring insect camouflage in British woodlands
- observing a troupe of baboons for 2 months
- studying smoking cessation drugs by putting smokers into fMRI scanners
- depth interviews with vulnerable Bristol citizens to improve council services
- helping the Samaritans to improve their services for people in emotional distress

She’s currently Research Director at cxpartners.


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