About this Case Study
As user research has matured, we've accumulated slogans and dogma about what it means to be a good researcher. At times, these get in the way of helping our teams improve their services. I will share some awkward truths - learned from bitter experience - that will help you escape the dogma and become a better user researcher.
About the Speaker
Will Myddelton is a lead user researcher at the Home Office, where he helps a team of researchers improve the UK's immigration services. Before that he worked at the UK's Government Digital Service (GDS) on GOV.UK Notify and GOV.UK Pay.
Will has a background as a user-centred designer and is about to join a small charity called Local Welcome as a product manager. He previously worked at the design agencies cxpartners and Blue Latitude.