12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Will Myddelton

Home Office

About this Case Study

As user research has matured, we've accumulated slogans and dogma about what it means to be a good researcher. At times, these get in the way of helping our teams improve their services. I will share some awkward truths - learned from bitter experience - that will help you escape the dogma and become a better user researcher.

About the Speaker

Will Myddelton is a lead user researcher at the Home Office, where he helps a team of researchers improve the UK's immigration services. Before that he worked at the UK's Government Digital Service (GDS) on GOV.UK Notify and GOV.UK Pay.

Will has a background as a user-centred designer and is about to join a small charity called Local Welcome as a product manager. He previously worked at the design agencies cxpartners and Blue Latitude.

 @myddelton

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