12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:

Session duration:
90 minutes

Presented by:

Abi Reynolds

User Vision

Steven Fullerton

User Vision

About this Tutorial

This tutorial will take participants through the end-to-end process for setting up and running user testing sessions for voice interfaces such as Alexa using the Wizard of Oz testing method. Participants will also get the opportunity to create their own sample dialogues and conversational flows and test them out with other participants. We will finish by looking at good practice for designing dialogue flows and conversations.

About the Speakers

Abi Reynolds

Abi Reynolds has been involved in research and user experience for over 10 years. She is currently a principal consultant at User Vision and enjoys working with clients from across industry to help them better understand the behaviour and needs of their customers and translate that into good design. Prior to joining User Vision, Abi was UX Research Manager at Paddy Power in Dublin and was involved in the development of a range of gaming and entertainment products for desktop, tablet and mobile devices.

Abi is always looking for opportunities to practise her Spanish and Italian and regularly confuses them both.


Steven Fullerton

Steven has a background in Interaction Design and brings a broad set of skills to his current role as a consultant for User Vision working with several of their high profile global clients.

Harnessing strengths in both design and research, Steven is flexible and aims to tailor his approach to the needs of each project. Extensive prototyping experience allows him to quickly turn ideas into reality and when balanced with his user research techniques; he rapidly gets to the heart of the problem.

Before joining User Vision, Steven worked as a UX/UI designer for the Chartered Accountancy body, ICAS, designing and testing digital customer journeys across the business.

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