12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:

Session duration:
45 minutes

Presented by:

Laura Yarrow

Experience UX

About this Tutorial

This tutorial is about rediscovering the lost art of listening. It’s easy to get caught up in deliverables and processes, forgetting that our soft skills are the key to producing great insights about the humans we're learning about. Listening is arguably our most important - yet toughest - skill to master. We'll explore what bad listeners do, the effect of not listening - and techniques you can use to give people your time and attention, so you can become a great, active listener.

About the Speaker

Laura is a UX consultant at Experience UX. She has spent the last 12 years in the digital industry, first as a web developer and eventually moving into user experience design, fueled by a growing curiosity about the people she was creating products and services for. Her passions are ethnographic and field research, soft skills for UX practitioners, behavioural psychology and understanding people. When she’s not immersed in experience design and spending time with her family, she can also be found reading and trying to write her own book, taming her garden - and playing the piano out of tune.


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