About the Speakers
Ben is User Research Practice Lead at OVO Energy. He was previously in government at HM Courts and Tribunals Service, understanding the needs of all users to inform the design of a reformed justice system, and at the Office for National Statistics. He has a strong methodological background and a master's in investigative psychology.
He's also a Tin-Tin lookalike, apparently.
Jessica is a User Researcher at OVO Energy. She comes from the worlds of literature and museums but is now focused on this world's problem of preventing climate change.