12 – 14 June 2019

Dynamic Earth, Edinburgh

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Ben Cubbon

OVO Energy

Jessica Dilworth

OVO Energy

About this Case Study

Sharpening our research craft means taking the time to renew ourselves and our skills. We’ve been practising different ways in which we can become better researchers by playing with new research methods and conducting critiques on our existing ones. We’ll share what we’ve learnt about what it means to sharpen our craft.

We'll also use the time to further learn how we can all sharpen our craft, hosting a discussion to learn about other techniques.

About the Speakers

Ben Cubbon

Ben is User Research Practice Lead at OVO Energy. He was previously in government at HM Courts and Tribunals Service, understanding the needs of all users to inform the design of a reformed justice system, and at the Office for National Statistics. He has a strong methodological background and a master's in investigative psychology.

He's also a Tin-Tin lookalike, apparently.


Jessica Dilworth

Jessica is a User Researcher at OVO Energy. She comes from the worlds of literature and museums but is now focused on this world's problem of preventing climate change.


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