About the Speaker
I’m a customer experience consultant living in Bristol. Customer-driven research, strategy, design and digital transformation is what I do. I’ve spent almost 2 decades in a variety of roles. I’ve been the customer experience guy at large companies like BT and Virgin Media, a UX designer for digital agencies, founder of a web start-up and part of an international cooperative of designers and developers. Recently, I was the Head of Customer Experience at True Digital and today, I work as a freelance customer experience consultant for such companies as Arm and Rentokil Initial.
Over the years, I’ve learned that organisational challenges are the biggest barrier to great customer experience. So I combine training and mentoring with research, strategy and UX design to overcome these and create experiences that are profitable for companies and loved by customers.
Originally from Tipperary, Ireland, I live with 3 women, 2 of whom are my daughters, making me significantly outnumbered on a daily basis. These days, you might catch a glimpse of me running up or biking down mountains, most recently at the Andalucía Bike Race, where alongside other similarly deranged mountain bikers, I went up and downhill for 6 days.