All participants at our events are required to agree with the following code of conduct to help us achieve a safe and positive event experience for everyone.
Unacceptable behaviour includes intimidating, harassing, abusive, discriminatory, derogatory or demeaning conduct by any participant at our events or online communities including Twitter and other online media.
Harassment includes offensive verbal comments related to gender, age, sexual orientation, race religion, disability, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact and unwelcome sexual attention.
If a participant engages in behaviour that violates this code of conduct, the event organisers will take the appropriate action, including warning or expulsion from the conference with no refund.
If participants have any concerns, inform a member of Software Acumen staff who will offer support in contacting the appropriate security and ensure required assistance is given.
Need help planning which sessions to attend? We've provided a breakdown of our various session types below.
A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.
Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.
A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.
An in-depth working session on a specific topic. May include paper presentations.
Short talks (max 10 minutes) on almost any topic.